Returns Policy...

Cancelling your order


The United Kingdom's Distance Selling Regulations give you have the right to cancel your order for any item purchased from McNally womenswear, for a full refund. This does not apply to items that cannot be returned for hygiene reasons.


You must inform us via email or in writing within 7 days clearly stating your order number. For orders that are 'Awaiting Dispatch' it may be possible to cancel your order before it is dispatched. If however your order has already shipped, you will need to return the order to us.


Return an item


If you are not completely satisfied with your purchase, please return the item or items to us in their original condition complete with labels* within 14 days of receipt. After satisfactory inspection of your return we will issue a refund for the goods on receipt. Refund timescales may vary so please allow 10 working days for the refund to appear on your credit card or bank statement. Some products are non-returnable for hygiene reasons. McNally womenswear is not liable for the cost of returning items.


Exhange an item


Please follow the 'Return an Item' procedure for the return of the item you would like to exchange. Please highlight that you would like to exchange the item and a credit not e will be issued to be used any time, or the replacement item can be sent straight away as long as the item is in stock.


Please note:


The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. McNally is not liable for the cost of returning items.


Please enclose your receipt with the item and return to:


McNally Womenswear Ltd

27 Cheltenham Crescent

Harrogate

HG1 1DH


Faulty Item


If the item you received is faulty, please contact info@mcnallywomenswear.co.uk immediately quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. Please return within 14 days from receipt of the faulty item to return it to us.


Please enclose your receipt with the item and return to:


McNally Womenswear Ltd

27 Cheltenham Crescent

Harrogate

HG1 1DH


If you receive an incorrect item.


If you suspect that the item you received is not what you have ordered, please contact info@mcnallywomenswear.co.uk quoting your order number, your name and address, details of the product and what you it should have been. We will then advise on how to proceed with the return.


This returns policy does not affect your statutory rights.


Help to ensure the quality of our products.


*Note: when trying on items of clothing do not remove labels. Please ensure try not to wear perfume, or a deodorant which may leave marks on the item. The item must be returned in its original packaging with any enclosed documentation.


Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.


Payment Methods


We accept the following payment methods: Visa, Visa Electron, Mastercard, American Express, Solo, Switch, Maestro, Delta.


Postage & Shipping


Royal Mail - Recorded Delivery

With proof of posting, signature on arrival and online confirmation of delivery, your delivery is easy to trace. Most First Class Recorded items should arrive within 3-4 working days although normal First Class terms apply.


Features and benefits

Take advantage of Royal Mail's Recorded Signed For service and benefit from a range of great features.

· Peace of mind with proof of postage

· Use online tracking to check if your item has been delivered

· A signature is obtained upon delivery

· Next working day delivery for most First Class Recorded items

Orders placed after 3pm will be not be shipped until the next day. Cost of shipping will be notified at the time of processing.


Royal Mail - Special Delivery


If you want to guarantee the delivery of your purchase, Royal Mail will guarantee delivery by 1.00pm the next working day to 99% of the UK.


Features and benefits


Take advantage of the Special Delivery Next Day service and benefit from a range of great features.

· Guaranteed delivery before 1.00pm.

· 99% UK coverage means your item will arrive on time.

· Use online tracking to stay in touch with your item.

Orders placed after 3pm will be not be shipped until the next working day. Cost of shipping will be notified at the time of processing. (For a standard package it is approximately £5.95)



Guaranteed Saturday Delivery


When you choose Guaranteed Saturday Delivery, that's precisely what you get. Mail an item within the UK on a Friday and we can guarantee next day delivery, even though it's a Saturday.

Guaranteed Saturday Delivery can only be achieved on orders placed before 3pm on Friday. Cost will be notified at the time of processing.


Royal Mail - International Signed For


Take advantage of the global reach and reassurance that Royal Mail International Signed For service offers. With International Signed For a signature will be taken for your item on delivery at its destination. Delivery to just about anywhere in the world. Orders placed after 3pm will be not be shipped until the next day. Cost will be notified at the time of processing.



Sizing


XS S M L XL

Waist 26 28 30 32 34

British 8 10 12 14 16

European 36 38 40 42 44


Note that in jeans we actually also sell in-between sizes i.e. 27, 29, 31.